PROCNM
Conflict and Negotiations Management
LEVEL
Basic / Intermediate / Advanced
COURSE LENGTH
2 Days (Instructor Led)
CREDITS
14 PDUs
Course Description
The following topics will be covered in the workshop:
Negotiations, conflict management, and trade-offs in the project management environment
Standard conflict management methods and communication models
The limits of position-based negotiations
Introduction to interest-based conflict management
Learning Objectives:
Students will participate in a number of role-playing exercises. In those exercises, it is expected that participants will:
Provide constructive and well-intentioned feedback to other participants as they assume leadership roles in exercises
Play their roles within character but without taking extreme or combative positions
Declare a halt to the role-play exercise if it has become threatening or unproductive.
Share roles as necessary to allow each participant to gain experience