PROMSE 

Mastering Stakeholder Expectations 

LEVEL 
Basic/Intermediate

COURSE LENGTH 
3 hours

CREDITS
3 PDUs 

Course Description

The Mastering Stakeholder Expectations workshop focuses on enhancing attendee communication skills with a variety of stakeholder groups, both inside and outside an organization. The workshop addresses two indispensable communication skill sets: (1) the foresight to diagnose and tailor communications to meet the needs of all involved and (2) the ability to dialogue effectively with stakeholders even under difficult circumstances.

Learning Objectives:

  • Review the importance of and process for completing a stakeholder inventory and analysis throughout an organization.

  • Describe stakeholder categories according to the degree of interest and influence on a project.

  • Perform stakeholder identification and analysis for a given case study scenario.

  • Recognize common communication barriers and strategies for how to overcome them.

  • Apply communication and stakeholder management tactics to create a tailored communications.