MDPPDRCA

Problem Determination & Root Cause Analysis (RCA)

LEVEL 
Basic / Intermediate / Advanced

COURSE LENGTH 
2 Days (Instructor Led) 
4 Half Days (Virtual Live) 

CREDITS
14 PDUs 

Course Description

This workshop aims at introducing its attendees to the core values, principles, and practices of problem determination and solution recommendation.

Learning Objectives:

  • Describe business process improvement (BPI) business drivers.

  • Plan, manage and close requirements for a troubleshooting project

  • Understand the essential elements of a successful problem determination initiative.

  • Identify a candidate real-life example for improvement.

  • Understand the essential elements of a successful RCA initiative.

  • Identify Root Causes and learn key techniques to conduct RCA.

  • Apply a methodology to improve the success of the initiative.