In rapidly-growing environments, processes become outdated shortly after their implementation. Or worse, processes never get documented in the first place, and new hires are thrown into the fire and invent things on their own. When nobody has time to correct and document methods they often get passed down. Eventually you have a tangled web of inherited bad habits backed only by good intentions.
How can you fix this if your role requires you to extinguish the day-to-day technical fires within your IT department? Who has time to work on process documentation or improvements when you have finicky servers? Consultants have the time, and we also have the patience. With our experience in technical writing, we can document what your current processes are, assess their maturity and make recommendations, too.