BA17-Advanced Root Cause Analysis (ARCA)
Course Duration: 2 days / 14 PDUs
Course Level: Intermediate/Advanced
Prerequisites:
This course is aimed for experienced professionals who want more hands-on practice with root cause analysis.
Promotional Material:
Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems.
Course Overview:
Excellent problem determination skills cannot be acquired simply by reading a book. They mostly come from experience as well as discipline. After this course, you should have a general understanding of a structured problem determination approach, which you can then apply in your daily work to gain more experience.
Included:
- Full Student Guide
- Problem Determination and Root Cause Analysis templates
Intended Audience:
Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.
Learning Objectives:
At the completion of this course, you should be able to:
- Identify the different types of tools and techniques available
- Apply change management successfully
- Review what to look for when applying business case thinking to Root Cause Analysis
- Develop a process to systematically approach problems
Course Outline:
Section 1: Introduction and Objectives
- Investigate the Root Cause Analysis (RCA) methods
- Discuss the various RCA philosophies and methodologies
- Discuss the importance of a true RCA process
- Discuss why multiple solutions are important
Exercise: Identify a case study
Section 2: Be able to effectively use 8 RCA tools
- Event and Causal Analysis
Exercise: Apply Event ad Causal Analysis - Change Analysis
Exercise: Apply Change Analysis - Fault-Tree
Exercise: Apply Fault-Tree - Design/Application Review
Exercise: Apply Design/Application Review - Sequence-of-Events
Exercise: Apply Sequence-of-Events - FMEA
Exercise: Apply FMEA - 5-Whys
Exercise: Apply 5-Why’s - Cause and Effect
Exercise: Apply Cause and Effect
Section 3: Develop your RCA program
- Develop a systematic way to define and analyze a problem while determining and implementing solutions
- Outline triggers for the RCA effort based on business case thinking
Five key steps during Business case thinking
Step 1: Problem/ Opportunity Identification
Step 2: Analysis of Success Drivers/Impediments
Step 3: Presenting Strategic & Tactical Alternatives
Step 4: Comprehensive Evaluation & Recommendations
Step 5: Implementation & Action Planning
Exercise: Review business case examples and what to look for - Identify roles, goals and responsibilities within your organization using a RACI Matrix
Exercise: Create RACI based on the case study - Create a “Straw Man Template” RCA process for your Organization using BPMN
What is Business Process Modeling Notation (BPMN)?
Benefits of BPMN
Basic Components of BPMN
Challenges with Process Modeling
Exercise: Use BPMN to capture the RCA process for your organization
Section 4: Prepare to implement the RCA process
- Recognize the importance of the Change Management component in your RCA implementation
- Review ADKAR® Model –
Awareness of the need for change
Desire to participate and support the change
Knowledge on how to change
Ability to implement required skills and behaviors
Reinforcement to sustain the change
Exercise: Discuss how you would apply ADKAR to your case study
- Learn the use of the processes to eliminate common implementation issues
- Choose proper corrective actions and follow-up processes for various situations
- Practice the use of proper documentation, including incident reporting
Download PDF: