Communications Management

Course Length: 2 Days                                                                       14 PDUs

Course Description

In today’s dynamically changing business environment projects are initiated under tighter budgetary, resource and time constraints than ever before. This seminar focuses on the core project communications management skills, as presented in the PMBOK® Guide, 4th Edition, that are required to manage a project.  The program will provide the attendees with proven “real life” tools and techniques, and put into context through various exercises and scenarios and case studies.

Target Student:  Students enrolling in this course should be planning to lead a project (primary audience) or serve on a project team (secondary audience).

Prerequisites:  To ensure your success, we recommend you have taken a foundation course in project management or have strong working knowledge or experience in project communication.

Delivery Method:  Instructor-led, group-paced, classroom-delivery learning model with structured minds-on and hands-on activities.

Benefits:  Students will learn how to use communications management techniques to plan, organize, control, document, and improve their project communications.

Performance-Based Objectives

Discuss the processes of Project Communications Management and a project manager’s role in it.
Discuss the Identify Stakeholder and Stakeholder Analysis processes.
List and discuss challenges to effective communication and how to deal with these challenges.
Discuss key elements of project management communications and reporting.
List and discuss elements of a Communications Management Plan.
Discuss techniques for distributing project information.
Learn how to Report Performance to track a project’s progress and report on any variances.
Discuss techniques for managing the expectations of project stakeholders.
Discuss project closure activities
Learn effective communication tools and techniques that can be applied to a project environment.

Course Content

  1. Introduction
    Session Overview
    Exercise – Project Communication Problems
  1. Communication Challenges
    Project Communications Management
    PMBOK® Guide Processes
    Exercise – T-Exercise
    Communication Concerns
    The Dimensions of Communication


  1. Identify Stakeholders
    The Triple Constraint
    Stakeholder Analysis
    Exercise – Identify Project Stakeholders
    Identifying Stakeholder Impact and Interests
    Exercise –Stakeholders 2 x 2 Matrix
    Stakeholder Management Strategy


  1. Planning Project Communications
    Project Subsidiary Management Plans
    Plan Communications
    Communication Planning Factors
    Communication Channels
    Communication Media
    Project Communication Requirements Analysis
    Project Communications Management Plan Components
    Communication Planning Table
    Exercise – Create a Communications Planning Matrix for a project
    Performance Measurement Baselines
    Calculating Variance


  1. Distribute Information
    Information Distribution Tools and Techniques
    Information Distribution Methods
    Exercise – Recommended/Not Recommended practices for communications                                           tools
    Lessons Learned
    Exercise – Determine variances


  1. Manage Stakeholder Expectations
    Tools & Techniques
    Management Skills
    Business Writing
    Active Listening
    Presentation Skills
    Meeting Management
    Conferencing SkillsIssues Management
    Issues Management Plans
    Process Flow for Issues Management
    Tools and Best Practices for Issues Management


  1. Report Performance
    Earned Value
    Calculating Earned Value
    Using EVMS to Forecast
    Exercise – Earned Value Calculations
    Types of Reports
    Perform Integrated Change Control
    Exercise – Performance Reporting and Corrective Actions


  1. Project Closure
    Closing Processes
    Close Project or Phase process
    Discussion – What happens at project closure?
    Contract Closure
    Administrative Closure
    Archive Project Records
    Lessons Learned
    Course Summary
    Course Review
    Appendix – Communication Tools and Techniques


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Communications Management