Course Length: 2 Days 14 PDUs
In today’s dynamically changing business environment projects are initiated under tighter budgetary, resource and time constraints than ever before. This seminar focuses on the core project communications management skills, as presented in the PMBOK® Guide, 4th Edition, that are required to manage a project. The program will provide the attendees with proven “real life” tools and techniques, and put into context through various exercises and scenarios and case studies.
Target Student: Students enrolling in this course should be planning to lead a project (primary audience) or serve on a project team (secondary audience).
Prerequisites: To ensure your success, we recommend you have taken a foundation course in project management or have strong working knowledge or experience in project communication.
Delivery Method: Instructor-led, group-paced, classroom-delivery learning model with structured minds-on and hands-on activities.
Benefits: Students will learn how to use communications management techniques to plan, organize, control, document, and improve their project communications.
Discuss the processes of Project Communications Management and a project manager’s role in it.
Discuss the Identify Stakeholder and Stakeholder Analysis processes.
List and discuss challenges to effective communication and how to deal with these challenges.
Discuss key elements of project management communications and reporting.
List and discuss elements of a Communications Management Plan.
Discuss techniques for distributing project information.
Learn how to Report Performance to track a project’s progress and report on any variances.
Discuss techniques for managing the expectations of project stakeholders.
Discuss project closure activities
Learn effective communication tools and techniques that can be applied to a project environment.
Exercise – Project Communication Problems
- Communication Challenges
Project Communications Management
PMBOK® Guide Processes
Exercise – T-Exercise
The Dimensions of Communication
- Identify Stakeholders
The Triple Constraint
Exercise – Identify Project Stakeholders
Identifying Stakeholder Impact and Interests
Exercise –Stakeholders 2 x 2 Matrix
Stakeholder Management Strategy
- Planning Project Communications
Project Subsidiary Management Plans
Communication Planning Factors
Project Communication Requirements Analysis
Project Communications Management Plan Components
Communication Planning Table
Exercise – Create a Communications Planning Matrix for a project
Performance Measurement Baselines
- Distribute Information
Information Distribution Tools and Techniques
Information Distribution Methods
Exercise – Recommended/Not Recommended practices for communications tools
Exercise – Determine variances
- Manage Stakeholder Expectations
Tools & Techniques
Conferencing SkillsIssues Management
Issues Management Plans
Process Flow for Issues Management
Tools and Best Practices for Issues Management
- Report Performance
Calculating Earned Value
Using EVMS to Forecast
Exercise – Earned Value Calculations
Types of Reports
Perform Integrated Change Control
Exercise – Performance Reporting and Corrective Actions
- Project Closure
Close Project or Phase process
Discussion – What happens at project closure?
Archive Project Records
Appendix – Communication Tools and Techniques