Course description
This course focuses on both the management of product quality and the management of the process quality for creating project deliverables. It provides exposure to the tools, techniques, and metrics used to ensure that sufficient product and process quality is achieved. It includes exercises which allow attendees to learn how to plan quality into a project and determine key metrics to manage project and process quality.

Who should attend
This course is primarily designed for project managers or individuals who have had project management training or experience, including exposure to basic project management techniques such as scope, activity, and resource planning. Individuals taking this course should have experience working on project teams.

What you will achieve

An understanding of the relationship between quality planning, quality assurance, and quality control
An understanding of numerous tools and techniques which can be used to monitor and improve quality
The ability to develop and track key quality metrics to satisfy customer needs
The ability to determine process metrics to maintain quality standards
An understanding of the responsibilities of senior management, the project manager, and project team members to ensure the existence of an adequate quality management process

What you will learn

Project Quality Management Principles – the language and practice of quality management as it applies to the project management life-cycle
Product Quality vs. Process Quality – the understanding of how quality management applies to both the deliverables from the project and the processes used to produce those deliverables
Tools for Project Quality Management – the ability to use a variety of tools to assess, monitor, and resolve product and process quality issues
Models for Continuous Quality Improvement of the Project Management Process – the understanding of the relationship between project management processes and the critical success factors of the enterprise, and the ability to construct continuous quality initiatives to assure success

Course Content
Day 1

1. Introduction to Project Quality Management
   Session Overview
   Introductions
   Course Objectives
   Exercise – Product on a Page

2. Project Quality Core Concepts
   What is Quality?
   Exercise – Develop a definition for Quality
   Quality Core Concepts
   The Plan-Do-Check-Act cycle
   The Quality Gurus and their theories
   What is Project Quality Management?
   Quality Management and Project Management Disciplines
   Quality terms and definitions
   Product and Process Quality
   Cost of Quality
   Project objectives
   The Triple Constraint
   Exercise – Case Study – Determine the project’s Quality objectives
   PMBOK® Guide Processes

3. Plan Quality
   Planning processes
   Project Quality Management processes
   Project Quality Management processes key outputs
   Plan Quality process
   Plan Quality Inputs, Tools & Techniques, and Outputs
   Requirements Traceability Matrix
   Sample Requirements Traceability Matrix
   Exercise – Fill in a Requirements Traceability Matrix
   Plan Quality Tools and Techniques
   Benchmarking
   Flowcharting
   Design of Experiments
   Exercise – Document a Process
   Project Subsidiary Management Plans
   Project Quality Management Plan
   Quality Metrics
   Quality Checklists
   Exercise – Complete a Project Quality Management Plan template

Day 2

Process Improvement Plan
Exercise – Create a Process Improvement Plan
Setting the Performance Measurement Baselines

4. Perform Quality Assurance
   The Perform Quality Assurance process
   Perform Quality Assurance – Tools and Techniques
   Quality Audits
   Process Analysis
   Exercise – Plan a Quality Audit
   Plan Quality Assurance Outputs

5. Perform Quality Control
   Monitoring & Controlling Processes
   The Perform Quality Control process
   Product Quality vs. Process Quality
   Using Statistics to Forecast
   Probability Distributions
   Standard Deviation
   Perform Quality Control Inputs
   Quality Tools
   Cause and Effect Diagrams
   Exercise – Create a Fishbone Diagram
   Control Charts
   Histogram
   Pareto Chart
   Exercise – Create a Pareto Chart
   Run Chart
   Scatter Diagram
   Statistical Sampling
   Inspection
   Verify Scope vs Perform Quality Control
   Change Requests
   Corrective action
   Preventive action
   Defect repair
   Perform Integrated Change Control
   Calculating Variance

6.  Class Closeout
Maintenance/Support Activities
Maintenance/Support Concerns
Discussion – What typically happens during project closeout?
Organizational Process Assets Updates
Lessons Learned
Exercise – Final Scenario
Class Closure

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Quality Management